EFFECTIVE UPSELLING IN ROOM RESERVATIONS
The first opportunity to create an experience for the guest is the first contact – true to the motto – “There is only one chance for the first impression”! By understanding and responding to the wishes and needs of the guests, the foundation of trust is laid. This is necessary to purposefully sell the services of the hotel as added value.
+ online pre- and postwork
8 – 18
Note: this training is also available as an incompany training. Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.
This training provides you with an insight into the facets of room reservation. You will receive tips to identify sales opportunities and by using appropriate techniques you will be able to convert them into bookings. You will learn how to improve your skills and techniques. While working together you will discover ways to practise and deepen the mentioned knowledge in connection to your individual product knowledge. Furthermore, the training provides valuable tips for an effective product description and the professional handling to face price as well as general objections.
APPROACH EACH CUSTOMER WITH THE IDEA OF HELPING HIM OR HER TO SOLVE A PROBLEM OR ACHIEVE A GOAL, NOT OF SELLING A PRODUCT OR SERVICE.
WHAT WILL YOU LEARN?
The impact of “Heart Selling” vs. “Hard Selling” by engaging and connecting with your customer
The key elements of product knowledge that impact your ability to sell
To explore ways to optimize your selling techniques
To create the perfect call flow – Structuring a professional room reservation call
To create room and hotel descriptions that sell when promoting via telephone
To understand and practice advantage representation of the hotel’s USP’s
How to deal with (price) objections
LIKE WHAT YOU SEE?
Register now for the open training Effective Upselling in Room Reservations or request an incompany training for your team. Do you have a question? Feel free to contact us, we’ll be happy to assist you! Click here to drop us a line or call our Global Support Office at +31 (0)23 – 510 0 510.