CONFLICT MANAGEMENT FOR LEADERS
How to deal with a conflict and still focus on the mutual goals? To work in a dynamic environment can lead to frictions and misunderstandings, which claims much energy from employees and eventually increases efficiency. Especially leaders can contribute a large share by taking preventive measures to avoid frictions and loss of motivation.
+ online pre- and postwork
8 – 18
Note: this training is also available as an incompany training. Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.
You will learn why conflicts occur, how to recognize them, and what feelings each person can experience. You will get to know different conflict strategies and differentiate their situational application. You will be able to identify levels of conflict escalation and how to resolve them with the appropriate strategy. In addition, based on your personality and past experiences, you will learn important things about communication. You will reflect on your past behavior in conflict situations and find out how “win-win” results can be achieved.
THE MOST IMPORTANT THING IN COMMUNICATION IS HEARING WHAT ISN’T BEING SAID. THE ART OF READING BETWEEN THE LINES IS A LIFELONG QUEST OF THE WISE.
WHAT WILL YOU LEARN?
To recognize stages of the conflict escalation
To solve conflicts using appropriate strategies
To reflect on personal communication style based on past experiences
To deal with violations that could be considered on the border of violating acceptable behavior.
To achieve “win-win” results
To use motivation as an instrument to reduce potential conflicts
How to recall and reflect on examples of conflicts, business and personal
The 8 different types of conflict
The 4 different types of conflict strategy solution and apply
The importance of making contact in order to “reach” a common goal
LIKE WHAT YOU SEE?
Register now for the open training Conflict Management for Leaders or request an incompany training for your team. Do you have a question? Feel free to contact us, we’ll be happy to assist you! Click here to drop us a line or call our Global Support Office at +31 (0)23 – 510 0 510.