BE AUTHENTIC AND INSPIRING IN CUSTOMER SERVICE
Looking for ways how to become consistent in providing an outstanding customer experience? And still be yourself and use your personal strengths? Authentic and excellent service is always personal and cannot be standardized. Today, guests as well as customers expect more than great service. They want to be delighted! Therefore, to gain happy and loyal customers, you have to make them feel welcomed.
+ online pre- and postwork
8 – 18
Note: this training is also available as an incompany training. Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.
This program will cover authentic customer service. The participants will learn how to truly connect with customers and what it means to be authentic and genuine. Participants will understand and be inspired to provide authentic customer service while addressing why customer service is important in any organization, both internally and externally. Participants will be able to explain how to connect and engage with customers on an authentic level. The program will introduce the concept of the Pyramid of Experience and how it relates to the creation of loyal customers.
WHEN YOU ARE AUTHENTIC, YOU CREATE A CERTAIN ENERGY, PEOPLE WANT TO BE AROUND YOU BECAUSE YOU ARE UNIQUE.
WHAT WILL YOU LEARN?
The ability to identify standard guest expectations and reflect on how they vary between people and at different timings
What makes a hospitality moment (people versus product)
What it means to be authentic and offer service with passion and energy.
To experience the power of passion
The pyramid of experience and translate how it relates to hospitality service standards
To create authentic (real) interactions with the guest at different touch points AND generate ‘new’ touch points
LIKE WHAT YOU SEE?
Register now for the open training Be Authentic and Inspiring in Customer Service or request an incompany training for your team. Do you have a question? Feel free to contact us, we’ll be happy to assist you! Click here to drop us a line or call our Global Support Office at +31 (0)23 – 510 0 510.