BECOME A STAR TOO!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers we have learned that they all employ individuals who are Surprising, Touching, Assisting and Recognizing their customers. Which makes them true (Customer) Experience STARs. Join the Experience STARs Bootcamp or become a Certified Experience STARs Trainer yourself!

OPEN TRAINING

We deliver Customer Experience STARs training modules for open registration, starting at € 495. Just pick a date and a location! No suitable date or location? Please contact us and we’ll help you out!

INCOMPANY TRAINING

Do you want to give your team an (customer) experience boost? Request an incompany training! Starting at € 1.250 and available in ALL languages and ALL (save) countries in the world.

TRAINING BY DESIGN

Do you prefer a fully customized (and branded) Customer Experience training program? We’d be happy to discuss your needs. PS… we can also (co)host your corporate academy!

All Experience STARs training titles are also available as incompany training programs. Having 6 or more participants to join? An incompany training will decrease your investment! We also deliver inspiring 1-2 hour sessions about Customer Experience STARs!  Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.

CUSTOMER EXPERIENCE STARS

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Need some examples? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

70 : 20 : 10

SOCIAL & MOBILE LEARNING

EXPERIENCE STARS

Learning has become more blended, fragmented – in smaller bits – and more pragmatic. The Performance Academy offers blended learning Customer Experience programs which consists of online and offline interventions. The online interventions will be accessible via our social & mobile learning platform. The assignments previous (or after) the face-to-face training ensures a more efficient training day! All training programs from the Performance Academy are designed by the 70:20:10 Model for Learning and Development.

70
EXPERIENCE BASED LEARNING
20
LEARNING FROM OTHERS
10
COURSEWORK AND TRAINING

LIKE WHAT YOU SEE?

Register now for a Experience STARs Bootcamp or request an incompany Experience STARs workshop for your team. Do you have a question? Feel free to contact us, we’ll be happy to assist you! Click here to drop us a line or call our Global Support Office at +31 (0)23 – 510 0 510.