REVERSE THINKING PHILOSOPHY
It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency, It has become essential to show interest in how customers experience your brand. Reverse Thinking & Engineering is both philosophy and process. The solution puts your desired customer experience at the centre of your company structure and helps you to build a corporate culture around it.
The Performance Academy develops training programs to translate the desired customer experience within the organization to concrete (tangible) behavior. EPIC Leadership results in employee engagement and Experience STARs behavior, which is the main driver of a memorable customer experience!
We deliver Reverse Thinking training modules for open registration, starting at € 495. Just pick a date and a location! No suitable date or location? Just contact us and we’ll help you out!
Boost the customer experience within your organization? Request an incompany training for your team! Starting at € 2.350 and available in ALL languages and ALL (save) countries in the world.
TRAINING BY DESIGN
Do you prefer a fully customized (and branded) Customer Experience or Leadership Development program? We’d be happy to discuss your needs. PS… we can also (co)host your corporate academy!
All Reverse Thinking training titles are also available as incompany training programs. Having 6 or more participants to join? An incompany training will decrease your investment! We also deliver inspiring 1-2 hour masterclasses & keynotes on Reverse Thinking and Customer Experience! Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.
REVERSE THINKING TRAINING PROGRAMS
Are you ready to let your desired customer experience truly be the starting point of everything you do within the organization? Transforming your managers into EPIC Leaders and your employees into true Experience STARs? Select on of the Reverse Thinking training programs below and register online or request an incompany Reverse Thinking workshop!
Do you want your organization to be a game-changing example in Customer Experience? Our team of Learning Designers & Gamification Experts is specialized in translating your needs into a customized (blended) training experience!
SOCIAL & MOBILE LEARNING
Reverse Thinking & Engineering
Learning has become more blended, fragmented – in smaller bits – and more pragmatic. The Performance Academy offers blended learning Reverse Thinking programs which consists of online and offline interventions. The online interventions will be accessible via our social & mobile learning platform. The assignments previous (or after) the face-to-face training ensures a more efficient training day! All training programs from the Performance Academy are designed by the 70:20:10 Model for Learning and Development.