BOOST CUSTOMER SERVICE!

The Performance Academy helps organizations to turn their business into memorable experiences. For their customers, guests, patients, passengers and… employees. By training on (desired) behavior, knowledge, skills and competencies required to increase – and go beyond – customer satisfaction! Do you want to improve the customer experience within your organization? The Performance Academy has been delivering customer service training over the past 31 years, for clients all over the globe.

All Customer Service trainings are available as an open training or incompany training. Do you have (partly) deviant learning objectives?  Our team of Learning Designers & Gamification Experts is specialized in translating your needs into a customized (blended) training experience!  

OPEN TRAINING

We deliver Customer Service training modules for open registration, starting at € 149. Just pick a date and a location! No suitable date or location? Just contact us and we’ll help you out!

INCOMPANY TRAINING

Improve customer service within your organization? Request an incompany training for your team! Starting at € 2.350 and available in ALL languages and ALL (save) countries in the world.

TRAINING BY DESIGN

Do you prefer a fully customized (and branded) Customer Service training program? We would be happy to discuss your needs. PS… we can also (co)host your corporate academy!

All Customer Service Training titles we offer are also available as incompany training programs. Having 6 or more participants to join? An incompany training will decrease your investment! We also deliver inspiring 1-2 hour masterclasses & keynotes on Customer Service and Customer Experience!  Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.

CUSTOMER SERVICE TRAINING

Looking for ways how to become consistent in providing an outstanding customer experience? Having a hard time with handling customer/guest complaints?  Do you want to transform your customers into happy fans? Select on of the Customer Service Training programs below and register online or request an incompany service training!

70 : 20 : 10

SOCIAL & MOBILE LEARNING

CUSTOMER SERVICE TRAINING

Learning has become more blended, fragmented – in smaller bits – and more pragmatic. The Performance Academy offers blended learning Customer Service programs which consists of online and offline interventions. The online interventions will be accessible via our social & mobile learning platform. The assignments previous (or after) the face-to-face training ensures a more efficient training day! All training programs from the Performance Academy are designed by the 70:20:10 Model for Learning and Development.

70
EXPERIENCE BASED LEARNING
20
LEARNING FROM OTHERS
10
COURSEWORK AND TRAINING

LIKE WHAT YOU SEE?

Register now for a Customer Service training or request an incompany service training for your team. Do you have a question? Feel free to contact us, we’ll be happy to assist you! Click here to drop us a line or call our Global Support Office at +31 (0)23 – 510 0 510.