CLOSING THE GAP BETWEEN BRAND PROMISE AND CUSTOMER EXPERIENCE

Experiences have become the new currency in the interactions with customers and employees. However, brand promise and reality are rarely the same. Customer experiences often turn out to be disappointments as the level of expectations is not met. Performance Solutions consults on customer experience, closing the gap between what brands promise and customers experience. Our solutions are based on: talent development & employee engagement, customer & brand experience, leadership & culture development, and learning design & gamification. Below you can find a list of our solutions connected to customer & brand experience.

EMPLOYEES ARE BRAND AMBASSADORS

Your desired customer experience becomes a reality during moments between your customer and your employees. Here business transactions turn into positive moments and cherished memories that are being shared with potential new customers. Your staff represents your brand and makes it come to life every day. Thus, putting your desired customer experience first also means putting your employees first. This way your employees can develop their talents to the fullest and use them to create the best possible customer experience. This will result in:

Happy Fans…

Loyal customers due to positive brand experiences…

Differentiation of your competitors due to a unique brand promise…

CUSTOMER & BRAND EXPERIENCE PROJECTS

We work for and with an array of companies in different sectors to help improve their customer experience. This includes making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortable. Just have a look and get inspired. Click here for more projects!

CUSTOMER & BRAND EXPERIENCE BLOGS

Learn more about Customer & Brand Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows...

Intent-Impact: The Unseen Gap Affecting Your Workforce

In the workplace and in our personal relationships, it’s likely that we’ve all experienced the intent-impact gap. The intent-impact gap is what occurs when our words or actions are misinterpreted...

Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience...

INFORMATION REQUEST

We offer custom made programs, in-company programs and open trainings. Do you want to learn more about our solutions, and how to apply them within your organization? 

Information Request

INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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