Search For "customer service"

Millennials - Customer Service Performance Solutions
Customer Service for Millennials

The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received. Especially since her...

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Customers continuous attention
Why Customers Deserve Our Continuous Attention For Customer Service

"What kind of work do you do?” the optician asks me. "I train," I answer. He continues with his measurements. And yes, after 10 minutes or so, there it is. The follow up question. "So, I'm curious, what kind of training do you do?" "Around customer service and experience," I...

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Millennials
Customer Service For Millennials

The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received, as her shopping...

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Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

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Talent Development Employee Engagement - Training Coaching Consultancy by Performance Solutions
Jobs | Sales Consultant & Customer Experience Engineer

Sales / Business Development Bachelor / Graduate Amsterdam / Hoofddorp (Netherlands) TBD Are you always on the lookout, trying to find new clients and help them develop and achieve the best results? Are you outgoing and are you more a (heart) consultant than a hard seller? Are you a true...

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Performance-Solutions-IKEA-Japan-Customer-Experience-w1920
Brand & Customer Experience

Experiences have become the new currency in the interactions with customers and employees. Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. Brand promise and reality are rarely congruent. Customer experiences often turn out to be...

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Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

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4 Steps to Strengthen Customer Experience
Reverse Update: 4 Steps to Strengthen Customer Experience

It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was...

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The 4 core Powers
The 4 Core Powers – a Secret Formula for Sustainability in Customer Experience

Is there a secret formula for Sustainability in Customer Experience? Like it or not, people are hedonistic by nature. We love to talk about ourselves and our experiences to anyone who will indulge us even our cyber audience – existent or not. Thanks to social media opening up unlimited brag pages,...

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