September 2016

Customer Experience currency
Customer Experience is the New Currency; get your Return on Investment

Most people will intuitively recognize the value of a great customer experience. We, as customers, love interacting with the brands that deliver those experiences, become loyal to that brand and tell all our friends and family about our experiences, even the tiniest things people do for you. Creating this customer...

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Generation Y
How to Treat Generation Y Employees

How to treat Generation Y employees [About clichés, culture, customers & creating change] Not a week goes by, or I see some inspirational / interesting / insightful post about what people want from their work, and especially how this is different for younger people (generation Y), than for mid-career (gen...

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Facilitator
5 Tips For Facilitators

5 Tips for Facilitators Whether you are a 20 year veteran Trainer, or recently hired to immerse new employees, facilitators face many of the same challenges and rewards. The two usually go hand in hand. I’ve experienced that preparing, practicing, and owning your content for an important training session aren’t...

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knowing me knowing you
Knowing Me…Knowing You

People follow behavior, not strategies! This is more and more the case in today’s world, a true leader needs to understand his or her impact on others. Have you ever been in the situation where some people behave according to your decisions and directions where as others don’t? Do you...

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