March 2015

Media Markt Experience
Interview: Intrinsic Motivation At Media Markt

Do you LOVE Media Markt? At the end of 2013, Media Markt started a development program I LOVE Media Markt to improve the customer experience. Read along with Hans Duineveld, Managing Director at Media Markt Eindhoven, about LOVE, experience walls, and our connected future. The starting point of I LOVE...

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Seven Tips Spring
Seven Tips On How to Turn Your Spring Fever Into Action

The first rays of sunlight, warmth, birds singing… Do you feel that extra energy flowing right through you? Despite people suffering from hay fever, spring is an ideal way to reboost yourself, your relation with your team members and clients. Here are 7 tips to turn the spring fever into...

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Customers continuous attention
Why Customers Deserve Our Continuous Attention For Customer Service

"What kind of work do you do?” the optician asks me. "I train," I answer. He continues with his measurements. And yes, after 10 minutes or so, there it is. The follow up question. "So, I'm curious, what kind of training do you do?" "Around customer service and experience," I...

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